Client Support Center

Continuing education and training for managers that have engaged with us

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New Documents to Download

10.1.19 Disclosing Unenforceable Terms in the Lease.

Managers often put things in the lease they can’t track, monitor and are probably unenforceable. These rules can get them in trouble because owners think they’re the professional, they’re being paid to write enforceable leases and expect if it’s in the lease the manager should monitor and enforce it. Managers need to protect themselves by alerting owners that, as a practical matter, they write things in the lease they HOPE the tenant will comply with but there’s no practical way to monitor them. Protect yourself with this relatively new CYA document. Click here to view


10.4.19 How We Handle Emergencies (an Owner's Perspective)

To set the owner’s expectations properly, and prepare them for the inevitable tensions of managing an emergency, you need to inform them on how you manage emergencies. This document should be part of your “onboarding” process as part of your drip campaign to set the owner’s expectations and let them know you won’t be getting estimates or call them for collaboration when it happens. This CYA document should be in your owner handbook and part of your onboarding process. Click here to view


Continuing Education for Property Managers

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We offer a dozen of our products for free download every month. All you have to do is add them to your shopping cart.

What We Can Do for Your Company

The Number ONE Challenge – Making Big Money in Property Management

Number One Enemy of Scalability

Solving Bad Reviews Forever

Our Property Visit Story

NARPM Jim Roman teaches on Creating a Referral Business

Monica Gilroy on What Labels to Use in Contracts

How to Structure your Business to Grow without Growing Pains by Four and a Half

Built to Grow Lesson # 16

Turn Your Nickel and Dime Business into a Money Machine

The Secret to Making BIG Money in Property Management

NARPM Designations Explained by Brian Birdy

The Three Components for Generating More Revenue HINT Not about Charging More Fees

Who Signs for a Company

Managing Pet Risk with John Bradford of Pet Screening at NARPM Luncheon in Atlanta January 18th 2018

Prepare to Adjust Rents Up in 2018

How the Republican Tax Overhaul Benefits Landlords

Georgia EPD Summary on Renovation Repair Painting (RRP) Rule

Ethical Property Managers Never Make Undisclosed Profits — Right?

Online Reviews Are No Longer a Victimless Crime: Jury Finds Online Reviewer Defamed Atlanta Home Builder

Landlord Tenant Law and Standard Forms by State

PM Opportunity: More People Are Renting than at Any Other Time Since 1965

Confusing ‘Comfort Animal’ Laws Lead to a Three Year Landlord verses the Tenant Legal Battle

Things You Need to Succeed in 2017 by Brian Birdy (NARPM Savannah Conference)

Late Fee Coupon

How We Raised Our BBB Report From a C- to an A+

New Credit Reporting Rules Affects All Property Managers

Consumer Housing Trends from 2016 (Zillow Group Reports)

HUD Charges Atlanta Condo Association and Real Estate Agent with Discrimination for Refusing to Sell to Families with Children

Why Listen to Robert Locke MPM, RPM

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This is the part of our site where all the products, resources, videos, forms, manuals, handbooks, customized management agreements and leases, money-making ideas, CYA protections, checklists, service animal/comfort pet training and all you’ll ever need to run a safe and profitable management business. This is the “Mother Load”.

It will take us six to twelve months to get it all posted, and we’ll keep posting more as time goes on, but there will be more than you can digest before the end of the year. I’ve been digging through our 35 years of document archives and there’s more than I thought.

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Lease Agreement
Protect Yourself
Management Agreement
Scope of Service
Qualifying Guidelines
Buy/Sell a PM Co.
Starter Kit
Cashing In On PM
Client Support
Revenue Sharing
Onboarding New Owners
Preventing Litigation
Using Standard Forms?
PM Myths
Monthly Coaching

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