Onboarding: How to accelerate new owners into your company
Failing to have a well thought out ONBOARDING SYSTEM is a sure formula of shrinking your way out of the business. Many have and if you don’t pay close attention you may be the next to close your doors due to the lack of CONSTANTLY TAKING IN NEW ACCOUNTS. The Property Management Graveyard is full of managers who didn’t make ONBOARDING A PRIORITY.
Because managers in our industry continue to loose properties to sales (and folks moving back in) they need a continuing new flow of owners working their way through our onboarding process. Managers don’t seem to make this a priority until it’s to late as the ramp up time takes a while. It’s a arduous process to drive eyes to your site, trap their information, connect with them, make your pitch, win them over, sign them up, get the property ready, and get it leased so you can count it as part of your book of business. Start this process when you recognize you are declining in numbers and it’s likely too late.
BEING PROACTIVE AND MAKING ONBOARDING A PRIORITY IS THE KEY, so DON’T WAIT, START NOW developing a great onboarding process.
Module #1 Video Training Library
We shot 10 training videos in our studio that guides you through the entire process, beginning with the first call from the owner through the first 90 days after you leased the property. Robert takes the strategies from 35 years of signing up new owners and lays out a detailed path of handling each step of the process. Onboarding is clearly the most important process you’ll execute on in your business so MAKE ONBOARDING A PRIORITY. Click to View the Video Series
These are the Documents, Presentation, Forms and Letters that make Onboarding work.
1. Questions and checklist for the first call
2. Worksheets to research the property and owner
3. The decision making process.
4. Who Follows Up
5. The Presentation
6. The 10 documents for your drip campaign after you’ve leased the property
Scope of Service Document #1
Scope of Service Document #2
How we handle maintenance
How we handle emergencies
How we handle renewals
How we handle tenant defaults
How we collect rent
How we qualify applicants
How we manage property visits
Module #3 Super package … Bought separately both Modules listed above total $590. Buy them together and only pay $475
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