Orlando Conference 2017

When we teach a workshop on any topic we like to provide materials to help students implement some of the ideas shared in the class. This page was specially created for the students that attend our Orlando Conference workshop. We will provided the things we discuss in class along with some training videos and material that you and your staff may also wish to consider. At the right is the video shot in our studio in it's entity. The video is 105 minutes long. If you want to take this in bite size chunks, then sign up for the same content presented through our online class, in six chapters, which includes notes and other helpful materials

Oct. 18-20, 2017 The 29th Annual NARPM® Convention & Trade Show at Rosen Shingle Creek Orlando, FL

Oct. 18-20, 2017 The 29th Annual NARPM® Convention & Trade Show at Rosen Shingle Creek Orlando, FL

Rosen Shingle Creek

9939 Universal Blvd, Orlando, FL 32819

(866) 996-9939


I would like to personally invite you to enjoy an epic adventure in Orlando, Florida at the 29th Annual NARPM® Convention and Trade Show, being held at Rosen Shingle Creek. We’re engineering a great convention for your success through education, designation, and networking with the greatest property managers in the industry. This year’s event is organized by Danielle Coke, RMP®, Convention Committee Chair, and Carla Earnest, CMP, NARPM® Convention Planner, along with a team of dedicated volunteers. They are putting together an amazing event.

—Steve Schultz, MPM® RMP®, 2017 President


Click on the video below to preview the benefits of attending the 29th Annual NARPM® Convention in Orlando. Join us in this magnificent city, where we are Engineered for your Success#narpm2017

Conference Schedule

PRE CONVENTION: Mon, October 16 – Tues, October 17, 2017
Day 1 – Monday, October 16, 201716 OCTOBER 2017
9:00 am — 4:00 pm

NARPM® – Developing Rewarding Owner Relationships Class
(Online Registration / eCommerce OR Download registration form)*

9:00 am — 4:00 pm

NARPM® Office Operations: Policy and Procedures Class
(Online Registration / eCommerce OR Download registration form)*

9:00 am — 5:00 pm

NARPM® Board Meeting
(All attendees invited to meeting)

Day 2 – Tuesday, October 17, 201717 OCTOBER 2017
7:00 am — 3:00 pm

Past Presidents’ Charity Golf Tournament
(Separate registration required)*
(Walk to golf course at 7:00 am and golfing starts at 8:00 am. Luncheon/Awards at 1:00 pm.)

Shingle Creek Golf Club
9:00 am — 4:00 pm

NARPM® Finance: Cash Flow Analysis Class
(Online Registration / eCommerce OR Download registration form)*

9:00 am — 4:00 pm

NARPM® In-House Maintenance Class
(Online Registration / eCommerce OR Download registration form)*

9:00 am — 4:00 pm

NARPM® Advanced Owner Client Relations Class
(Online Registration / eCommerce OR Download registration form)*

Noon — 5:30 pm

Registration Open

4:00 pm — 5:15 pm

First-Time Attendee Welcome/Orientation & Coffee
(Be sure to mark on the registration form if you are a first-time Convention attendee to receive an invitation to this event)

6:00 pm — 10:00 pm

President’s Celebration – “Engineered for Your Success” Epic Pool Party (Included in registration fee.)

CONVENTION Wed, October 18 – Fri, October 20, 2017
Day 3 – Wednesday, October 18, 201718 OCTOBER 2017
8:00 am — 6:00 pm

Registration Open

8:30 am — Noon

NARPM® Business Development Session – Empowering Teams and Individuals with Scott Steinberg

12:30 pm — 3:30 pm
1:00 pm — 3:30 pm

Committee Meetings & State Chapter Meetings (Subject to change.)

Member Services
Professional Standards
Governmental Affairs
Professional Development


3:45 pm — 5:30 pm

Opening General Session –  Future-Proofing Your Business with Troy Hazard

5:30 pm — 8:30 pm

Exhibit Hall Grand Opening/Trade Show and Reception

Day 4 – Thursday, October 19, 201719 OCTOBER 2017
7:00 am — 2:00 pm

Registration Open

7:00 am — 8:30 am

Coffee with Exhibitors

7:30 am — 8:30 am

Regional Meetings

Pacific/Pacific Islands

8:30 am — 10:00 am

General Session – General Session and NARPM® Annual Business Meeting / Panel Discussion – Buying, Selling and Expanding Your Reach

10:00 am — 10:30 am

Coffee/Snack Break with Exhibitors

10:30 am — 11:45 am

Workshop Sessions 1–4

1. Revenue Through Relationships – How to Develop Significant Customer Connection (Track: Broker/Owners)

2. The Current State of Property Management (Track: Property Managers)

3. Office Policies & Procedures for Managing Litigation (Track: Broker/Owners) 

4. Profit Comes from Your People Skills – Do You Have What It Takes? (Track: Leadership)

Noon — 1:30 pm

Lunch with Installation of 2018 NARPM® Board of Directors

1:45 pm — 3:00 pm

Workshop Sessions 5–8

5. Become a Better Speaker and Develop Leadership Skills (Track: Leadership)

6. Increase Revenue with HOA Management Services (Track: Broker/Owners)

7. How to Identify, Target, and Close Your Most Profitable Clients (Track: Property Managers)

8. Top 10 Operational Reports for your Business (Track: Broker/Owners)

3:00 pm – 3:30 pm

Coffee/Snack Break with Exhibitors

3:45 pm — 5:00 pm

Workshop Sessions 9–12

9. 7 Steps of Successful Leadership (Track: Leadership)

10. The Virtues of Virtual Property Management: How to Grow, Increase Profitability & Transform Your Property Management Company (Track: Broker/Owners)

11. Who, What, Why, When, and How of Property Inspections (Track: Property Managers)

12. Automatic Marketing for Property Managers (Track: Property Managers)

3:45 pm — 5:00 pm

Closed Session for NARPM® National Past-Presidents

5:15 pm — 6:30 pm

Closed Session for NARPM® Leadership – Past Presidents/Chapter Leaders

Day 5 – Friday, October 20, 201720 OCTOBER 2017
7:15 am — 8:45 am

Coffee with Exhibitors

7:30 am — 2:00 pm

Registration Open

9:00 am — 10:15 am

General Session – Thriving in an Age of Distraction with Curt Steinhorst

10:30 am – 11:45 am

Workshop Sessions 13-16

13. What Behavioral Insights Really Can Do for You (Track: Property Managers)

14. Company Structure – Portfolio vs. Departmental (Track: Broker/Owners)

15. Maintenance – Tips from the Trenches – War Stories & Lessons Learned (Track: Broker/Owners)

16. Growing Your Local NARPM® Chapter (Track: Leadership)

12:30 pm

Trade Show Closes

12:30 pm — 2:00 pm

Lunch with Membership Awards Program

2:15 pm – 3:30 pm

Workshop Sessions 17-20

17. Why Get Involved with NARPM® – How I Grew as a NARPM® Leader (Track: Leadership)

18. 5 Steps to Solving Your Biggest Operational Problem in 30 Days (Track: Broker/Owners)

19. Lawsuit Waiting to Happen – Navigating HUD’s New Guidelines for the Use of Criminal Records in Rental Decisions (Track: Property Managers)

20. Customer Journey Workshop – Understanding Your Customer to Deliver Exceptional Service (Track: Property Managers)

3:45 pm — 5:30 pm

Closing Celebration/Reception and Designation Program and Introduction of the 2018 NARPM® President

View Our Expanding Line of Products

This is the part of our site where all the products, resources, videos, forms, manuals, handbooks, customized management agreements and leases, money-making ideas, CYA protections, checklists, service animal/comfort pet training and all you’ll ever need to run a safe and profitable management business. This is the “Mother Load”.

It will take us six to twelve months to get it all posted, and we’ll keep posting more as time goes on, but there will be more than you can digest before the end of the year. I’ve been digging through our 35 years of document archives and there’s more than I thought.

If you register we’ll send you notices as we post things so you’ll know what’s there and where to look for it.

Doc Assessment
Lease Agreement
Protect Yourself
Management Agreement
Scope of Service
Qualifying Guidelines
Buy/Sell a PM Co.
Starter Kit
Cashing In On PM
Client Support
Revenue Sharing
Onboarding New Owners
Preventing Litigation
Using Standard Forms?
PM Myths
Monthly Coaching

One on One

Video Training