Owner’s Handbook

  1. Introduction
    1. Welcome from the President
    2. A. Welcome from the President

      Thank you for choosing Crown to lease and manage your rental property. We appreciate your vote of confidence and will work hard to prove you made the right decision. This handbook is just one of the   ways we’ve developed over the years to set your expectations for our relationship and communicate to our new owners just how we manage properties. Every manager has their own way of doing property management whether you’re in Australia, California, Florida or Roswell Georgia. There are big differences even between companies in Roswell so setting expectations is important as we strive to serve our owners.

    3. Who We Are
      1. Company Byline … Exceeding Your Expectations
      2. Motto for Owners … No Surprises
      3. Mission Statement
      4. Core Values
      5. Code of Ethics
      6. Licenses and Affiliations
      7. Industry Designations
      8. Company Footprint
      9. Top 10 Reasons People Choose Crown
    4. Meet the Staff
    5. Communicating with Crown
    6. Technology We Use
      1. Web-Based Property Management Software
      2. Owner Portal
      3. Tenant Portal
      4. Web-Based Property Management Lifecycle
      5. Web-Based Phone System
      6. Web-Based Google Enterprises, Documents and Email
      7. Website
  2. The Management Agreement and Fees
    1. Procurement Fee
    2. Monthly Management Fee
    3. Renewal Fee
    4. Early Termination Fee
    5. Rehab Admin Premium
    6. Chas for Tasks Outside Our “Scope of Service”
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    Doc Assessment
    Lease Agreement
    Protect Yourself
    Management Agreement
    Scope of Service
    Qualifying Guidelines
    Buy/Sell a PM Co.
    Starter Kit
    Cashing In On PM
    Client Support
    Revenue Sharing
    Onboarding New Owners
    Preventing Litigation
    Using Standard Forms?
    PM Myths
    Monthly Coaching

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