The Full Qualifying Guidelines Document
This is a 25 page manual we developed over 35 years that guided us through a Law-Suit-Free Experience in processing our applicants. This manual guided our managers to treat all applicants properly as it related to credit scores, secondary income streams, no employment situations, retired applicant's, child support, no green card applicants, foreign nationals, disabled, roommates, recent foreclosures, special needs occupants, spouses with bankruptcies and more. The document is full of training notes and can be used for training your staff.
Everyone knows managers Must Strive For Objectivity when approving/denying applicants but few have wrestled through the process of actually Putting It All Down In Writing … a document called Qualifying Guidelines.
For over our 35 years managing rentals in Atlanta we actually took the time to develop (and tweak for many years) the details of How To Treat All Applicants The Same to reduce the chances of a claim of discrimination. We make this document available to our students along with several of other tools for making these decisions Objectively and Safely.
Note: In 35 years, processing over 20,000 applications, Crown never had a Fair Housing claim. Clearly part of that is blind luck but the other part is consistently applying these written guidelines to all applicants, the same way, every time. Most of this happened before tenant screening companies were available so we learned how to do it in-house (codeword for By-The-Seat-Of-Our-Pants). These qualifying guidelines are the result of 25 years of perfecting the process.