You should articulate exactly what maintenance issues the tenant is responsible for in writing. This document addresses the nuisance items you are trying to prevent like after hours maintenance, missed appointments, flipping GFI switches, resetting garbage disposals, changing out all light bulbs and other nickel-dime nuisance maintenance items. We’ve learned the precise balance between pushing off habitability issues to them (which you must not do) and holding them responsible for nuisance maintenance calls.
Owners frequently ask, “how do you prevent/manage tenant’s request to complete unnecessary repairs and running up the owner’s tab?” This document will help answer that question.
The longer you’re in property management the more you realize that it’s sticky, often hostile, and sometimes even litigious. Over 35 years we’ve been burned many times by tenants and after the second or third time (we’re slow learners), we go back to the attorney and have them draft a document that prevents it from ever happening again. Blaming the property manager has reached an all-time high and isn’t going away anytime soon. So, understanding this reality, smart managers need to spend extra time, money and effort building and crafting documents designed to protect themselves, even from those they are trying to serve. We’ve pulled these documents from our archives and have listed them here for your review and individual download (or in packages by topic). We’ve laid them out in the Property Management Life Cycle categories to give the discussion some order.
Protecting yourself from tenants is what these documents are all about.
Download (PDF, 417KB)
The Property Management Lifecycle by Crown Investor Institute LLC